Responsible Gaming at 3bd – Play Smart, Stay in Control
3bd believes that gambling should be an enjoyable form of entertainment, not a source of financial stress or personal harm. Our responsible gaming framework gives every Bangladesh player the tools and information needed to stay in control.
Our Commitment to Safe Play
Gambling at 3bd is designed to be fun. Cricket betting during BPL season, spinning slots from PG Soft and Pragmatic Play, or enjoying live casino games powered by Evolution Gaming — these are entertainment experiences that millions of players across Dhaka, Chittagong, Sylhet, and beyond enjoy responsibly every day. Our role is to make sure the tools, information, and support structures are always within reach when a player needs them.
Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience level. 3bd takes this seriously. We have built a set of practical responsible gaming tools directly into the platform, and our support team is trained to respond to player welfare concerns with sensitivity and speed. If at any point gambling stops feeling like entertainment, we want to hear from you — and we have the mechanisms to help.
This page outlines every responsible gaming measure 3bd has in place, explains how to activate each tool, and provides guidance for players who feel their gambling may be causing harm to themselves or others.
Responsible Gaming Tools
Every 3bd account comes with a full suite of player protection tools. These are accessible at any time through your account settings or by contacting the support team directly.
How Each Tool Works
Deposit Limits
Deposit limits let you define the maximum amount you can add to your 3bd account within a specific time window — daily, weekly, or monthly. Once a limit is set, it takes effect immediately. If you request a reduction, it applies instantly. If you request an increase, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. This cooling-off period exists deliberately to prevent impulsive decisions. Limits can be set in Bangladeshi Taka (৳) through your account settings or by contacting [email protected].
Time-Out Feature
A time-out temporarily suspends your 3bd account for a period you choose: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. You will still be able to withdraw any available balance during the suspension period. Time-outs are useful when you feel you need a short breather but do not require a longer self-exclusion. To activate a time-out, contact our support team at [email protected] (plain text — not a clickable link) or use the player protection section in your account dashboard.
Self-Exclusion
Self-exclusion is a more serious and longer-term measure for players who recognise that gambling is causing them harm. You may exclude yourself from 3bd for a minimum period of 6 months, with options extending to 1 year, 5 years, or permanently. Once a self-exclusion is activated, your account is fully closed, all marketing communications are stopped immediately, and you will not be permitted to create a new account for the duration of the exclusion. 3bd takes self-exclusion requests seriously and processes them within 24 hours of receipt. To initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your full registered name and account email.
Loss Limits
Loss limits work similarly to deposit limits but are focused specifically on net losses rather than deposits. You set the maximum amount you are willing to lose in a given day, week, or month. Once that threshold is reached, 3bd will prevent further play until the limit period resets. This tool is particularly valuable for players who deposit in smaller amounts but play at higher stakes. Like deposit limit reductions, loss limit reductions apply immediately; increases require a 24-hour review period before activation.
Reality Checks & Session Reminders
Reality check notifications appear on your screen at intervals you define — every 30 minutes, 60 minutes, or 90 minutes. Each reminder displays the total time elapsed in your session, your net wins or losses since the session began, and an option to pause or end the session. Research consistently shows that players who engage with reality checks make more considered decisions about their gambling. 3bd encourages all players to enable this feature, particularly during extended sessions on live casino or cricket betting markets.
Is Gambling Affecting Your Life?
The questions below are drawn from widely used responsible gambling self-assessment frameworks. If you answer "yes" to two or more of these questions, we strongly encourage you to reach out to the 3bd support team or consider activating a time-out or self-exclusion.
Have you ever spent more money gambling than you originally planned or could comfortably afford to lose?
Have you gambled to try to win back money that you had previously lost — sometimes called "chasing losses"?
Has gambling caused arguments, stress, or financial pressure within your family or household?
Have you borrowed money, sold possessions, or neglected bills in order to fund gambling activity?
Do you find yourself thinking about gambling when you are doing other things, or feel restless and irritable when you try to stop?
Have you tried to cut down or stop gambling before and found it difficult or impossible to do so?
There is no shame in recognising that gambling has become a problem. Acknowledging it is the first and most important step. 3bd's support team is here to help, without judgement.
Protecting Minors
Preventing underage gambling is one of 3bd's core responsibilities. Every new account undergoes age and identity verification as part of the KYC process. We may request government-issued ID — such as a Bangladesh National ID card or passport — to confirm a player's age before deposits or withdrawals are processed.
If you share a device or mobile phone with family members, including younger siblings or children, we strongly recommend the following protective steps:
Keep your 3bd account credentials — your username, password, and linked bKash or Nagad account — strictly private and never saved in a shared browser. Use device-level parental controls where available to restrict access to gambling sites. Log out of your 3bd account after every session, particularly on shared Android or iOS devices. If you suspect that a minor has accessed your account or attempted to register, contact 3bd support immediately at [email protected] so the issue can be investigated and resolved promptly.
Get Help & Support
If you are concerned about your own gambling habits — or those of someone you care about — do not wait. The 3bd support team is available to help you activate any player protection tool, discuss your options, or process a self-exclusion request without delay.
Contact 3bd Player Support
Our player welfare team is available to assist with responsible gaming requests, account restrictions, self-exclusion, and any concerns about problem gambling. Response within 24 hours, seven days a week.
[email protected]When contacting support about a responsible gaming matter, please include your registered account email address, your full name as it appears on your account, and a brief description of the assistance you need (for example: "I would like to set a weekly deposit limit of ৳5,000" or "Please activate a 30-day time-out on my account"). The more detail you provide, the faster the team can act.
3bd recognises that for some players, the support of a professional counselling service may be beneficial alongside the platform-level tools we provide. We encourage any player experiencing serious gambling-related distress to seek professional guidance appropriate to their circumstances.
Tips for Healthy Play
The vast majority of 3bd players enjoy the platform as a recreational activity within their means. Here are practical habits that responsible players use to keep gambling enjoyable:
Set a Budget Before You Start
Decide in advance how much you are comfortable spending during a session — whether that is ৳200 or ৳2,000 — and treat that amount as the cost of entertainment. Once it is spent, the session is over. Never fund gambling from rent money, food budgets, or borrowed funds.
Avoid Emotional Gambling
Playing when you are stressed, angry, sad, or under the influence of alcohol or other substances significantly increases the risk of impulsive decisions and problem gambling behaviour. If you are not in a calm, clear-headed state, step away from the platform and return when you feel settled.
Never Chase Losses
Chasing losses — increasing bet sizes or continuing to play in an attempt to recover money already lost — is one of the clearest warning signs of problem gambling. Losses are part of gambling; the outcome of any bet or game is determined by chance and cannot be reversed by further play.
Balance Gambling with Other Activities
Gambling should be one of many leisure activities in your life — not the primary one. If you find that playing at 3bd is crowding out time with family, friends, work, or other hobbies, that is a signal worth taking seriously. Use the reality check feature to keep session times in check.
Explore 3bd Responsibly
Ready to return to the platform? Browse games, check the FAQ for quick answers, or review your account settings to activate any of the tools described on this page.
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