3bd Privacy Policy – How We Handle Your Personal Data

§1 Who We Are

3bd is an internationally operated online casino and sports betting platform serving adult players across Bangladesh. For the purposes of this Privacy Policy, 3bd acts as the data controller in respect of the personal information you provide when using our platform. Any questions regarding data controllership or this policy should be directed to [email protected] (plain text — not a clickable link).

§2 How We Collect Your Data

3bd collects personal data through several channels. Understanding where your data originates helps clarify how it is used:

• Direct submission: Information you provide at registration, during KYC verification, when contacting support, or when completing a responsible gaming self-assessment.
• Automated collection: Technical and usage data collected automatically when you log in, browse the platform, or play games — including IP address, session length, device fingerprint, and game history.
• Third-party providers: Data received from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to confirm transaction status, and from identity verification services used to carry out KYC checks.
• Cookies and tracking technologies: Session cookies, performance cookies, and analytics tools that help us understand how players interact with the 3bd interface. See Section §8 for full cookie details.

§3 How We Use Your Data

3bd processes your personal data only for the purposes described in this policy. The principal uses of your data are as follows:

• To create and manage your 3bd player account and verify your identity and age (21+ requirement).
• To process deposits and withdrawals via your chosen payment method and to maintain accurate transaction records.
• To detect and prevent fraud, money laundering, and other prohibited activity on the platform.
• To monitor gameplay patterns and enforce responsible gaming obligations, including self-exclusion and deposit limit management.
• To communicate with you regarding your account, including security alerts, transaction confirmations, and support responses.
• To send promotional communications about bonuses, new games, and seasonal offers — only where you have opted in to receive such communications.
• To improve the 3bd platform through aggregated analytics, performance monitoring, and user experience research.
• To comply with applicable legal obligations, including record-keeping and responding to lawful requests from authorities.

§4 Legal Basis for Processing

3bd relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to fulfil the Terms & Conditions you accepted at registration, including account management, payment processing, and game delivery.
• Legitimate interests: Processing undertaken for fraud prevention, security monitoring, platform improvement, and responsible gaming compliance — where these interests do not override your fundamental rights.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations and responses to lawful authority requests.
• Consent: Processing for direct marketing communications and non-essential cookies, where you have given explicit opt-in consent. You may withdraw consent at any time by contacting [email protected].

§5 Sharing Your Data

3bd does not sell your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank — to execute your deposit and withdrawal instructions.
• KYC and identity verification partners: Third-party services used to verify your identity documents and confirm your age meets the 21+ requirement.
• Game software providers: Studios such as PG Soft, Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe — who receive only the session data necessary to run their games within the 3bd environment.
• IT and hosting infrastructure providers: Cloud and server operators who store platform data under strict confidentiality agreements.
• Regulatory and law enforcement authorities: Where 3bd is legally required to disclose information in response to a lawful request, court order, or regulatory investigation.

All third-party data processors engaged by 3bd are contractually bound to process your data only as instructed by 3bd and in compliance with applicable data protection standards.

§6 Data Retention

3bd retains your personal data for as long as your account remains active and for a defined period after closure, in accordance with our legal and operational obligations. Specific retention periods are as follows:

• Account and identity records: Retained for a minimum of 5 years following account closure, to satisfy anti-money laundering and KYC record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 3 years from the date of the most recent interaction, to support dispute resolution and quality assurance.
• Marketing consent records: Retained for the duration of your account and for 2 years following opt-out, to demonstrate compliance with consent obligations.
• Technical and usage data: Retained in aggregated, anonymised form indefinitely for platform analytics; identifiable records are deleted within 12 months of account closure.

When data is no longer required for the purposes stated above and retention is no longer legally mandated, 3bd will securely delete or anonymise it.

§7 Data Security

3bd employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 3bd platform.
• Encrypted storage of sensitive account data, including payment references and identity documents.
• Role-based access controls that limit internal access to personal data to staff who require it for their specific job function.
• Regular security assessments and penetration testing of the platform infrastructure.
• Two-factor authentication options available to players to protect their accounts.
• Automated fraud detection systems that flag unusual login activity or transaction patterns in real time.

While 3bd takes all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. Players are advised to use strong, unique passwords and to avoid accessing their 3bd accounts over unsecured public Wi-Fi networks.

§8 Cookies & Tracking Technologies

3bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, and gather analytics about how players use the site. The categories of cookies used are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional cookies: Remember your language preference, game history, and account settings to personalise your experience.
• Analytics cookies: Collect aggregated, anonymised data about page visits, session duration, and feature usage to help 3bd improve the platform.
• Marketing cookies: Used only where you have consented, to measure the effectiveness of promotional campaigns. No personal data is shared with external advertising networks.

You may manage your cookie preferences through your browser settings. Disabling functional or analytics cookies may affect your experience on the platform but will not prevent you from accessing core features.

§9 International Data Transfers

3bd is an internationally operated platform. Your personal data may be transferred to and stored on servers located outside of Bangladesh. In all cases where data is transferred internationally, 3bd ensures that appropriate safeguards are in place — including standard contractual clauses and data processing agreements — to ensure that your data receives a level of protection consistent with this policy.

By using the 3bd platform, you acknowledge and consent to your personal data being transferred internationally as necessary to deliver the services described in the Terms & Conditions.

§10 Children & Minors

The 3bd platform is strictly intended for adults aged 21 and above. 3bd does not knowingly collect personal data from individuals under the age of 21. If it comes to our attention that a player account belongs to a minor, we will immediately suspend the account, delete the associated personal data to the extent permitted by law, and return any uncontested real-money deposits to the originating payment method.

Parents and guardians concerned about a minor accessing the 3bd platform should contact us immediately at [email protected] (plain text only — not a clickable link) so that appropriate action can be taken.

§11 Marketing Communications

Where you have opted in to receive marketing communications from 3bd, we may contact you by email or SMS with information about new games, bonus offers, seasonal promotions (such as those tied to BPL, Eid, Pohela Boishakh, and other Bangladesh-relevant events), and platform updates.

• You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting [email protected].
• Opting out of marketing will not affect your ability to receive transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts — these are sent regardless of marketing preference as they are necessary to operate your account.
• 3bd does not share your contact information with third-party advertisers for the purpose of sending you marketing messages from outside the 3bd platform.

§12 Exercising Your Privacy Rights

To exercise any of the data rights described in this policy — including access, correction, erasure, restriction, portability, or objection — please contact 3bd by emailing [email protected] (displayed as plain text). Include your registered email address, full name, and a clear description of your request.

• 3bd will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.
• Some requests may require identity verification before they can be processed, to protect your account from unauthorised access by third parties.
• Where a request is refused, 3bd will provide a written explanation of the reason and inform you of your right to escalate the matter.
• There is no charge for exercising your privacy rights, except in cases of manifestly unfounded or excessive repeat requests.

§13 Changes to This Privacy Policy

3bd may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email to the address on file and by displaying a prominent notice on the 3bd platform. The effective date of the most recent revision is shown at the top of this page.

Continued use of the 3bd platform following notification of a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how your data is protected.